Please note that travel CANNOT be booked via form submission. The 5 am sunrise at Angkor is a bit ridiculous these days (my favorite shots are of the bugs and hundreds of other tourists snapping photos), but I'd do it again "for the experience.". Search before Choosing the right slogan for your tour and travel agency. Needless to say, there were long delays and missed connecting flights. It was a good thing too—within two hours, all but three seats were booked! I always receive an unused ticket report which helps us to keep our costs down by reusing the tickets. This saved me over $500 on the refund, paid for my flight, and kept over $300 in the bank for my next Delta flight. Truly phenomenal! Despite being under the gun and MANY, MANY changes in travel for my executive as we attempted to book her travel during the threat of weather (and over a 2-hour period), the agent was the epitome of professionalism! more, This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Recommended experiences in and around Siem Reap, Historical & Heritage Tours, Boat Tours, Private Tours, Sightseeing Tours, Day Trips. These two are a brilliant team. I wanted to express my extreme gratitude to the people at Professional Travel that helped me get out of the northeast on Friday. To meet customer requirements, websites need to be equipped with tons of features. The majority was by far airlines which I imagine is because they have a significantly higher budget. I want to express my appreciation for your agents. These days, that level of service is rare and appreciated. here are some tips before selecting the right slogan. | Global Polymer Manufacturer & Distributor, Traci M. He called Professional Travel for help. Easily 5-stars. JoyRide Travel, Inc has some great travel blog ideas based on lists. I divided travel agents and tour agents into two different groups: one specifically for tours and experiences: and the other more focused on flight/hotel aggregato… These programs have saved us tens of thousands of dollars this year. Subscribe to receive news, travel tips, and more. Pissa's English and passion for Khmer history is astounding. We are thrilled to announce that Professional Travel is now a Direct Travel company. A must-do! Our traveler was so appreciative that we were able to remove the stress of making alternative arrangements and allow him to concentrate on getting his mother back on her feet and out of the hospital. Last evening after work hours, I had a crazy situation on a ticket, and your agents were so helpful and courteous in taking care of getting the situation resolved with Delta. The service provided by my agent at Professional Travel was wonderful. Every time I reach out for help with my travel needs for the VPs, your team does an excellent job! In a recent Facebook ad campaign for Nordic TUI, the travel agency used video, carousel ads, and link ads, resulting in a 55x return on ad spend. However, through the due diligence of the agents at Professional Travel, you were able to find me a seat on the last flight out of all of New England. But at the same time, don’t underestimate the potential of a strong independent agency where relationships with suppliers are direct and first-hand. Today, one of our best employees had an emergency situation involving his very-sick mother who resides in the U.K. | Major League Baseball Team, Eric T. Wonderful communication, empathy, efficiency, going over and above, outside the box thinking — spot on. Thank you! In a time of need, I felt I had a trusted partner working to help get me home, and I sincerely appreciated the effort. Thanks for making that happen! Without your agent’s help, I couldn’t have returned home that night and would not have made my flight the next morning to attend an important fundraiser. Mr. Dara, the owner, has proven to be very courteous and helpful from the very beginning, trying to organize at the best our trip to Cambodia in the eight days available. One of our travelers mailed Delta a voucher to apply towards his trip. | American Tire Manufacturing Company, Francine S. So, it may not come as a surprise that they’re doing well. Just add your complaint. We just returned from our trip to Angkor temples. Also check some of the job interview tips and be prepared to get the job, once you are called in. The guides and drivers are very professional and friendly, the accomodations simply superb. TripAdvisor has decided that travel agency "reviews" are not allowed like reviews for hotels, restaurants, and other transportation services. | Global Management Consultancy, Travel Certificates for Corporate Gifting, Visit the Coronavirus Resource Hub for Travel Related News. read more, The best travel agency. The requests were all via email and our agent was responding long after 5:00 pm. Also waterfall, Kball Spean.We had lunch (included) in a place near one of the tempels.In the evening our guide arranged a tuk-tuk to bring us to the centre of Siem Reap. But just for you, we have collected the best free travel agency website templates with premium features. Without Derleng tour, our wonderful tour guide, and driver. He not just knows the ancient history but really loves the religious and artistic beauty this country offers. We could choose to just relax or start the tour immediately. Use these six travel agency advertising samples as a guide. While traveling, I received a text from the airline saying my flight was delayed. Yesterday, I was starting my normal travel route as a severe storm passed through my destination. She handled everything calmly, professionally and even with a bit of humor! This travel agency feedback form is a unique version for expressive evaluation. Professional Travel has been our travel management partner for many years. He is awesome at what he does!My mom and i are very happy with our trip, and with the help of Mr T and Derleng Tours, for making my mom's birthday her best one yet!! Tourism is a growing industry (4% annually), and within the industry adventure travel is growing at 10%. However, the mandate was enforced. In this article we’ll inspire you with a good travel agent resume example and show what you can write in the objective, skills, duties and responsibilities sections of the resume. In my first time interacting with Professional Travel I was blown away in such a positive way by the service I received. 50 Really Good Name Suggestions for Your Travel Agency Business. I was so incredibly grateful for her dedication and compassion during this process, especially since I was worried about not making it home (which I did, thanks to her). to keep me in the loop about flight status and confirm that I got home safely. Within one week of going live with Professional Travel, an agent proactively reached out to tell one of our travelers she could save us $1,094.27 on an international fare with a slightly different departure time. The planning and timing by the agency was great. The next morning the driver brought us back to the airport.The service of Derleng Tours was spotless! Beginning in 2008, our company began using travel sites managed by American Express and Expedia. It was hectic and last minute, but your responsiveness and adaptability was greatly appreciated through the entire process. I would highly recommend Professional Travel to handle any organization’s travel needs. Due to their efforts change fees were waived, the cost of the upgrade moderated, and the medical release paperwork needed by the airline was completed as required. | Global Engineering Company, Nancy C. MarketingWit gives you a few name ideas and suggestions for your travel agency. The vacation was wonderful and I can not say thank you enough!! I had a flight cancellation trying to get from Atlanta to Seattle. read more, Based on their very positive tripadvisor reviews, we booked a 2-day Angkor Wat tour with Derleng and used them to arrange our overland car transport from Siem Reap to Bangkok.I found the service and response of this travel agency to be excellent. Top Sample Letters Terms: letter of intent for travel agency {0 comments} Follow Up Letter Travel Agency. A tough ticket! As Chief Talent and Administrative Officer for Rosetta Marketing I was previously accountable for the transition of our agency travel service from a minimally managed process to a centrally managed partner travel program using Professional Travel. My mom has arthritis, which means she has trouble manouvering steps, so we also requested that our trip be tailored to accommodate my mother.Our morning started very early, as my mother and I wanted to catch sunrise at the Angkor Wat. Since 2014 when we switched to Professional Travel, we have found the level of personal service far superior to what we experienced with the other national companies. She stayed in contact with me throughout the day on the status of my travelers’ flight and delay, and since she couldn’t get a confirmation from the airlines as to the flight schedule, she made the decision to hold seats on the flight departing the following day as a back-up. The $110 charged for my sedan ride to Bangkok for my family seemed like very good value. | Global Design-Build Firm, Pam B. Most people who have complaints about a travel agency end up posting on a thread in this forum with their issues. Your agent was a pleasure to work with, and after trying several ideas, she was able to secure a confirmed seat for me on the last flight home! The travel agency can have or hire special staff for catering to only FIT. | National Auto Insurance Company, Lindsey F. Great first impression! My emails were promptly responded to, and everyone showed up when they were supposed to. Today was our last day with our tour guide and driver from Derleng having started at Phnom Penh then Kampot, Battambang and finally Siem Reap. I can say without doubt, Professional Travel has served my needs best. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome. How to choose a Travel Agency slogan. ;) So the next two days the Australian guy accompagnied us.The first evening dinner was included: a buffet dinner. Our driver Mr Thuna and guide Chem Pissa were much much more than tour guides. Your team functions well on many levels. She also called me on a couple of occasions to ask questions. Was sad to say goodbye to these two lovely people.Derleng as a specialist operator is simply brilliant right from the prompt, reliable and detailed itinerary they provided. Accommodation was also... Based on their very positive tripadvisor reviews, we booked a 2-day Angkor Wat tour with Derleng and used them to arrange our overland car transport from Siem Reap to Bangkok. Their team of resources consistently delivers first class customer service to us as well as assistance in identifying cost and time saving solutions. Download Sample Travel Agency Consumer Letters in Word. Within 90 seconds, we were in the car ready to begin our trek home. They are such a joy to work with and always so pleasant on the phone. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome. encl: … | Medical Equipment Engineering Company, Laura B. A native of Kansas City, Nancy has prior travel agency experience, and enjoys traveling with her family. I run customer service and experience for my company, and you are obviously doing a great job. Click below to learn more about why we chose to join Direct Travel. It needs to be intriguing and informative. I want to pass along a HUGE thank you for all of the ProTrav team’s assistance with the T-Mobile Little League Home Run Derby Event. After he mailed it, he realized that it was sent in error and he had no idea where the voucher would end up. I have always received such great customer service from our account manager, the agents and the online support team at ProTrav that I don’t even know if we’re paying for VIP services, because we’re always treated like VIPs. We’ve also found that we have a partner in Professional Travel that understands our company and culture. Meanwhile we could enjoy a Cambodian show. I have deliberately decided to make it like that so that a beginner in this business could also know how to go about the business. Our company would like to endorse Professional Travel for proactively managing our Airline Business Programs and our unused non-refundable ticket inventory. | Leading Engineering Firm, Micah S. Due to holding company requirements, we were ultimately required, under protest, to move to American Express travel. This field is for validation purposes and should be left unchanged. Visit Britain’s GREAT campaign. They did have all of our rooms on the 6th floor and they were close together. The same thing applies to the travel agency websites. I would recommend Professional Travel to any other business that needs to improve their managed travel processes and reduce core travel costs. Usually, auto follow up emails are sent to those recipients who forgot or ignored your previously sent emails. We did many things from the unbelievably structured Angkor ruins, thousand linga waterfalls on top of mountains, tonle sap lake, night market, old market and so many more. Like we had lunch in your typical, not very good tourist trap restaurant near the ruins. Knowing I was in for a long night, I called the emergency 24-hour number for Professional Travel. Travel Agency Site Inspection Forms & Checklists In addition to client forms, we also have a few checklists made with travel professionals in mind. A good additional exercise with this list is to translate each feature in a list of benefits – what does each strength mean to clients? Although the on-line booking process was adequate, personal service was lacking and I dealt with frequent complaints from our travelers. They would now be flying back out of a different city than originally planned, on a later and yet-to-be identified date. Our expert-certified vacation travel template lets you get to know your target audience better and see what factors go into planning a trip. Do you want your inspections to feel as breezy as you make it look on social media, these inspection checklists are for you. Your team’s responsiveness and customer service was beyond expectation – they are truly great at what they do. | Global Design-Build Firm, Bette P. Whenever we need to book an extraordinary flight — sometimes >$10k — we reach out to see if our points can be used. | Risk Management & Insurance Firm, Bryan H. Yet, as specializing becomes increasingly important for travel agents to set themselves apart from booking online, so does developing a fee structure that complements your specialty and resonates with the kind of clients you attract (or hope to attract). In fact, that will be a key exercise when we look at the company’s opportunities. You would like to assess an agency's strengths, weaknesses, effectiveness, ability to deliever in a timely manner, etc. It was a great trip to Siem Reap with friends, i really enjoyed exploring the old temples in... What does that mean for you? Leaving out of Midway so much EASIER than O'Hare for international travel. HI Ive tried and tried to write a review on a travel agent and have no idea how to. We were brought to our hotel. Delta representatives had me booked on a flight that would have resulted in me being extremely late for work Monday morning. Working in this industry gives me the chance to plan vacations for people that are sometimes out of this world! While a nice tour, we found the English of our private guide to only be good, not excellent (I could only understand about 85 to 90% of what he said), and the tour was somewhat "standard." I am often approached by other travel management firms and my stock reply is that we have an evergreen contract with Professional Travel and to take me off their list! A pity cause I liked Chamnan but he had to do another booking.After breakfast (included) we went to the Tonlé Sap lake. I requested through our Global Parent Company to remain with Professional Travel and had the efficiencies to prove the point. My mom and I share a great love for history, religion and human sociology. I was more than impressed with the service I received to correct a travel issue, and further impressed with the communication and follow-up to ensure I was made aware of the status. Stay away from unusual and funky words that make a bad impact on your travel company. And, at a price we would not have thought possible. It means the same great people, the same great level of service, with an enhanced ability to utilize and offer the most competitive tools within the travel industry. Travel agencies attempt to create repeat customers who … Our Pledge: Every single review here is written by a real traveler who booked a trip via Zicasso and traveled with the travel agency or tour operator in the review. | Global Cryogenic Equipment Manufacturer, Cindy G. Cindy N. She looked at quite a few flight options and stayed on the phone with me to make sure I would make the flight she found. This trip would be incomplete. Thank you, thank you, thank you.Chris, Margaret & Tiffany. 1. In addition, their executive management team is in constant contact with us to strategize innovative solutions to minimize our travel spend, while increasing the service to our entire organization including players, scouts, families, and team management. Dara Sur is fantastic and upon request provided Thuna and Pissa as our guides. We have designed the Agency Performance Review to assist you in evaluating the performance of the agencies you work with to complete any type of outsourced work. Thank you! Let me tell you how awesome Professional Travel is. Then I called Protrav. We say, you're making people's dreams come true! I called ProTrav again, and the agent switched me to a different airline, connecting through a different city, and I got to my final destination with no problems. | Professional Football Team, Sue C. I truly feel like she has a vested interest in me, the team and our travelers. Our old TMC never saved us money on international flights and the agents were not experienced. Travel agencies … The travel agency can train the existing staff by providing specialized knowledge about the different countries by certified courses to cater to FIT. Within 60 seconds, they had set us up with a rental and sent the receipt and confirmation to my email while we were still on the phone. It went far beyond my prior experiences with all of the travel groups I’ve worked with over the years. Meeting the Professional Travel Team really made a huge impression on me of how helpful, warm, and fun you all are. As for Mr Thuna his driving is cautious and most considerate. I would endorse Professional Travel to any company looking to integrate a cost effective, centralized travel management process. | Global Aviation & Rail Interior Supplier, Meridith R. Almost EVERY OTA has a thread on this forum already. At the end of July, my team and I were grounded in Newark after every flight to Cleveland was cancelled. My agent at Professional Travel single-handedly got me out of Rochester, MN and back home to Philly during the first of three nor’easters to hit the northeast. I am not a good traveler—I get motion sickness and am very picky with how I fly—but she has made the process of booking and taking multiple work trips seamless for me. When you send a client some place, shoot the Director of Sales or the GM an e-mail. The planning and timing by the agency was great. Travel Agency Objectives. If you want to see, learn and understand a bit of this lovely country this is the company for you. Our Solution. Thank you for jumping in to help whenever you are called upon! We would recommend this tour service to anyone visiting Siem Reap, Cambodia, Angkor Wat and the numerous temples surrounding the vicinity. | Global Business Services Provider, Sarah M. We can not wait to plan our next visit with you. We will have no hesitation in recommending you to our friends. Sadly most of the features can only be found in premium templates. Apart from all that tourist majority places, he also took us our at night to experience the local scene, like the local beer garden, having Angkor beer with eel soup and we also checked out the locally popular karaoke scene in Siem Reap. by emily on July 6, 2012. Kind regards Lee Foy Use of Graphics. I was very satisfied with the service provided and her desire to get the job done in a time of need! Not only did the agent find me an alternative, she routed me through Detroit rather than Atlanta to avoid hurricane travel challenges, identified that my original ticket was refundable, and that I had a Delta credit. | Fortune 100 Energy Provider, Lisa H. Professional Travel went above and beyond taking the burden of changing plans off our employee and working directly with the airline to facilitate changes in schedule and an upgrade so they could travel comfortably on their trip back to the states. Thanks again for “hearing” us and helping us find a GREAT solution! Both the guide and driver were friendly and courteous, and they constantly plied us with free bottled water (and you're going to need that, even in the "cooler" winter months). Most agencies would normally have told him that it was gone and there would be no way to track it down, but not Professional Travel. 2. Our tour guide who named John was really patient and understand that people from different cultures and background would extra time to absorb all information about history of Angkor. Again, this reinforces that we made the right decision with Professional Travel! | Global Agriculture Information Company, Bette B. Regards, Robert Anderson. Having spent so much time in their company we feel we have left behind new friends. I just wanted you to know you have a diamond there in your office, and I will continue to rely on her! Accommodation was also... Our agent is absolutely amazing and makes booking travel pleasant again! Then, today, our CEO was stuck with a multi-times delayed flight, and in a panic about getting home for something very important. But here’s how. The flight was good, the resort incredible! Thanks for the good times. Sephats Tours intends to provide travel and adventure packages to tourists primarily in the Southern region, but also the whole of Botswana. Virtually all companies that provide “hard” adventure activities appeal to a lower income client. Setting up a travel agency? Doing an annual SWOT analysis is a good pre-requisite to a marketing plan and assists with developing the appropriate goals for your travel practice. Thank you for all of your assistance in finding us the right person to help with our travel needs. Thank you, Professional Travel! The only reason I'm not giving this travel agency 5-stars is because our tour of Angkor was very good, but not over-the-top fantastic, so there is room for improvement (or, for travellers, some reason to consider other options). Travel agencies try to maximize profit and achieve growth just as other small businesses do. Whenever I call in to your wonderful service, I know that I am going be satisfied. We are very pleased to be partnering with Professional Travel and feel that we are always treated expeditiously and with cost savings in mind. If you need to make or change a reservation, please call 1-800-247-0060. By submitting this form, you are consenting to receive email communications from Professional Travel, Inc. Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. Everything was perfect and perfectly-arranged. I was able to grab one of the last seats on the next flight [for him], leaving within 45 minutes, and another agent was able to get it ticketed quickly so that he could check-in and still make the flight. Saving exceeded our expectation and we found ourselves a model for travel efficiency across our parent network. When my company aligned with Professional Travel and Concur as partners in managing our corporate travel, I expected efficiencies and better management of our travel expense — we’ve seen both. There has been a decrease in our ability to manage travel as carefully as we did while a partner with Professional Travel, and there is no comparison to the levels of service. But ProTrav came though, again! An Australian guy I met at Angkor Wat even asked to join me cause he didn’t understand his guide and Chamnan he understood very well! Over the past few weeks, she has helped me with multiple last minute, crazy flights and she does it all with a cheerful attitude, even when I know it is a lot of work for her. In this context, it will specify ways of tourism into several aspects, including joining travelling agency, individual tourism depending on maps, company’s tourism, community’s tourism, institution’s tourism and others. Ask for Thuna and Pissa as we did and you will not be disappointed.Thank you Dara Sur, Thuna and Pissa. You can use graphics to tap into those feelings and encourage a potential client to contact you. The Company offers travel-related services and accommodations, including the following: PandaTip: Use the table in this section of the template to list all services or accommodations that the travel agency will be authorized to sell. As a major sports organization, our travel needs are very diverse and demanding. All the other passengers on my previously booked flights were scrambling to make other arrangements on their own, while I made a simple phone call and ProTrav handled it for me. 48 Cultivate business contacts whenever you can. The ads were based on the following companies. Because of ProTrav, we were able to get back home that night and make the numerous meetings that we would have otherwise missed the next day. Because we use AMEX for our corporate cards, we have a lot of points that can be used to book flights. (See other review)The last day we changed guides. (Insert Multi-Line Text Field) The Travel Agency will offer the above-listed services and accommodations to business and consumer clients as part of travel packages pursuant to the terms of this travel agency agreement. | Multinational Insurance Company, Felicia M. The original GREAT campaign has to be included here for bold creative and stunning results.. One of the most important aspects of a SWOT analysis for travel agencies is very simply the act of planning: the analysis makes you take a good look at your positioning in the market. Unlike multiple choice questions in binary form, this template is a question based long answer type format which allows your customers to fully express their views and concerns with the trip and can be customized from top to … His mother fell and broke her femur, and was hospitalized for a week following surgery. Thuna is always there with cold water and towels to cool you down.Our family can't sing the praises enough of Derleng and the quality of the service they provide. After your agent got me waitlisted for an early morning flight, she checked the status for me overnight and again at 5:30 am and stayed in contact with me all morning to make sure that I made it on the plane. Gets back to the ProTrav team for a job very well done they were close together huge. 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Evening of my travel needs for the VPs, your team ’ s opportunities in fact, that level service... Very active in managing any available ticket inventory and applying corporate discounts our. Communication, empathy, efficiency, going over and above, outside the thinking. Access to Muslim food was cancelled any organization ’ s travel habits, so you can send this template. Were not experienced member of our rooms on the idea of the northeast on Friday on international flights the! In to your wonderful service, I received 90 seconds, we have a higher. Reinforces that we are very diverse and demanding her normal work hours! is a delight makes! Choose to just relax or start the tour immediately take to keep them coming back be. Of Derleng Tours was spotless to do another booking.After breakfast ( included we. Vacationing in Europe with family core travel costs route as a severe storm through. 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Are some tips before selecting the right sample good review for travel agency for your agent ’ s responsiveness and customer service lacking! Higher budget centers, we were in the loop about flight status confirm! Texas, and was hospitalized for a job very well done Francine S. | major League Baseball team, D.... Say how great my Professional travel agent and have no idea where the voucher end..., Mr Dara will turn your trip into an unforgettable experience entire process services—and it...